Shipping policy

Shipping Policy

Effective Date: 08-27-2025

We currently only ship within the United States, including all 50 states and U.S. territories (e.g., Guam, Hawaii).

Courier Service
All orders are shipped using Amazon Courier or DHL, depending on the delivery region.

Delivery time typically ranges from 7 to 10 business days, but may take longer for remote locations such as Guam or Hawaii.

Shipping Fees

Standard U.S. Shipping (Contiguous States):

Special U.S. Regions:
For the following locations, a flat shipping fee of $16.50 applies to all orders, regardless of cart total:

All applicable shipping fees will be calculated and shown at checkout prior to order completion.

Delivery Time

Delivery typically takes 7–10 business days after shipment.
Orders shipped to remote or special regions may require additional delivery time depending on carrier conditions.

Customs Fees
Since we only ship within the U.S., there are no customs fees or import-related charges.

Fulfillment Statuses

Unfulfilled: When an order is successfully placed and payment is confirmed, the status will appear as "Unfulfilled."
Fulfilled: Once your order has been shipped via Amazon Courier or DHL, the status will update to "Fulfilled," and tracking details will be provided.

You can check your order and tracking details on the My Orders page.

We currently accept PayPal as the only payment method.

Coming Soon: Credit Card payment options (Visa, MasterCard, American Express, Discover) will be available in the near future.

Preparation Time: Orders are typically processed within 3–5 business days.
Shipping Delays: While most shipments arrive within the estimated timeframe, external factors (e.g., weather conditions, courier delays) may cause slight delays.

For further inquiries, please contact us at:

Customer Support: cs@epais-global.com